Customer Service – Kingston Pools and Hot Tubs – Knapp’s Pools and Hot Tubs

What does customer service mean to you?

I made a purchase in August of some accounting software.  I had a problem with the software and called the company where I purchased it.  I was told that in order to help me I would need to purchase the latest version of the software and their maintenance program.  Okay just a minute, I purchased this 6 months ago and they now want me to upgrade!!   This is crazy?  Any products I sell I support.  Period!

I will now be looking at using a new software program for my bookkeeping.

Buyer beware, you need to ensure you order from a company who will stand behind their products and provide the best support they can.  A company that will advocate on your behalf and who ‘gets’ customer service’ and what that entails.



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